FAQ - Frequently Asked Questions

COUPON CODES - Coupon code discounts may not be used after an order has been placed. Coupons codes are not valid on some select items as per the manufacturers' requirements. They are not allowed on Radian Carseats, Ergo Baby Carriers, Medical Alert Bracelets and other select items. Coupon codes are not valid on wholesale orders. Coupon Codes are not valid after their expiration date. Only one discount coupon code is allowed per order. Discounts cannot be combined. Most coupon codes are only allowed to be used once per person/household.

PAYMENT OPTIONS
Visa, MasterCard, Discover, American Express and PayPal are all accepted.
My Precious Kid is PayPal-Verified.

SHIPPING

COST: Shipping rates are determined by the weight of the products you put in the cart, the shipping address, and the shipping method you choose. We are unable to give you a shipping rate by phone. Please click the red ADD TO CART button and enter your address to see what particular products sent to your address will cost.

INTERNATIONAL ORDERS: MPK is not responsible for duty fees imposed by your country. Each country has different rules and ways of figuring custom and duty charges. You will be responsible for those fees if your country charges them.  Also ship times vary greatly depending on how long your customs office takes to process your package.

NOTE: Please allow 1-3 business days to process your order for shipping. The shipping time below are estimates after the processing time. Shipping times are estimates not guarantees. No refund is given for late shipping times. We can not control how long the carrier takes.

1. First Class Mail approx 10 business days
2. USPS Priority Mail  approx 7 Business Days
3. UPS Ground approx 5-6 Business Days
4. UPS Select approx 3-4 Business Days
5. UPS Air approx 2-3 Business Days
6. International First Class - approx 10-45 days
6. International Priority - approx 7-30 days
7. International Express - approx 3-14 days (it varies greatly depending how long your customs office holds the package)

MISSING ORDERS: All claims for missing shipments must be filed with My Precious Kid within 30 days of order. We will then provide you with package tracking numbers so you may file with USPS or UPS. After 30 we will have no liability in missing orders.

ORDERS MISSING ITEMS - Occasionally an error may occur in packing. If you receive an order that is missing an item you must report it within 7 days.
We will either:
1. Ship the item with the same shipping method (UPS ground or Priority Mail) as you paid for all items
2. Or refund the price of that item and not send it
We are unable to overnight items that are missing from an order.

COUPON CODES - Coupons codes are not valid on some select items as per the manufacturers' requirements. They are not allowed on Medical Alert Bracelets and some other select items. Coupon codes are not valid on wholesale orders.

ORDER PROCESSING

Payments are processed in real time when the order is placed. All orders are shipped within 1-3 business days. Shipping times are estimates not guarantees. No shipping refunds will be given for longer delivery times.

INTERNATIONAL ORDERS- International orders makes it impossible for us to track or insure packages. My Precious Kid has no responsibility for lost international packages after they leave here. International orders must be sent to the address that the credit card bills to.

We ship to the USA, Canada, UK, Australia, New Zealand and many other countries. The shopping cart will have a drop down for all countries allowed.

PERSONALIZED PRODUCTS - Please allow 2-3 weeks for delivery of personalized products such as DOG TAGS and Name/ALLERGY Labels. No returns or refunds on personalized products. No changes may be made to personalized products once place. All orders are final for these products.

RETURN POLICY

RETURNS are accepted within 30 days of order, with a return code, on unopened, unused products.
Email us for RETURN CODE number. Please include order number and customer name with this email.
When you return the product include a copy of the sales receipt, and indicate refund or product exchange on the package.

NO RETURNS (unless defective) on open product packages, clearance, sale, potty training products, personalized products, special orders, or wholesale purchases.

DEFECTIVE PRODUCTS - Items received defective will be replaced within the first 30 days after order.

PRODUCT WARRANTY - My Precious Kid is not responsible for replacement of defective items after 30 days. Please contact us for manufacturer's phone number for warranty issues. It will be the customer's responsibility to contact the manufacturer for replacement according to their warranty
policy.

REFUNDS - Refunds will be processed within 7 days of return. Shipping charges are not refundable.
Items returned without return code, in used condition, opened, or after 30 days will be refunded at retail minus shipping, minus 50% restocking fee.

CUSTOMER PRIVACY

Your privacy is our concern. My Precious Kid will never sell or give away your contact information ever! Read our full privacy policy. Once your order is completed you will receive ONE email from us 4-6 weeks later making sure the products is working correctly for you. Unless you join our newsletter you will not receive any other emails from My Precious Kid. You may occasionally receive postal mail about new products or sales.

SECURITY

Our web site purchasing system uses the most up to date secure server. So your personal information is always safe and secure. You will see a small LOCK graphic on the bottom right on the page when you are in the secure sever mode. The shopping cart will show a red triangle from Comodo in the lower right corner.

WHOLESALE

My Precious Kid is happy to sell at discount pricing for volume purchases to businesses and organizations. Contact us for more information on this option. http://www.mypreciouskid.com/wholesale.html

CONTACT

My Precious Kid
633 SE Baseline St
Hillsboro, OR 97123-4149
PHONE: 503-693-2832
EMAIL: Orders@mypreciouskid.com

PRODUCT PRODUCTION

Items that begin 01-**** (ID kits) are all produced in house at My Precious Kid.

All other items are created by other manufacturers, many of them parents.

Kay and her staff personally package and ship all orders. Great customer service is our goal!  If you have questions about what items your child needs, call us for a free consultation at 503-693-2832.

QUESTION: How does my child's info get on the ID cards? ID Bracelets? ID tags?

All our products are designed to allow the parent to create them for their child. For the ID cards either type, write or use clear labels in a label machine to add the info to the card. For the bracelets and shoe tags, use an extra-fine-point permanent felt tip pen to fill in the blanks.

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